Case study · Real Estate
Six AI roles,one conversation.
A leading real estate developer running large-scale residential, commercial and hospitality projects in a major Middle Eastern market. Its business units sat on fragmented systems, which gave inconsistent service quality and disconnected workflows. High volumes of repetitive IT, HR, finance and customer inquiries overwhelmed internal teams, legal and compliance review was manual and slow, operational knowledge was scattered across documents and portals, and customer channels needed a level of responsiveness staffing could not meet.
Constraints and answers
Four back-office functions, and one place to ask.
One platform, and the six roles inside it
Business units split across separate systems
Multiple business units on multiple systems created fragmented workflows and inconsistent service quality.
Repetitive inquiries overwhelming internal teams
A high volume of repetitive IT, HR, finance and customer inquiries overwhelmed internal teams.
Legal and compliance review done by hand
Legal and compliance reviews were manual: slow, resource-intensive and prone to risk.
Operational knowledge scattered across documents and portals
Operational knowledge was scattered across documents and portals, and retrieving it was inefficient.
Customer channels needed round-the-clock responsiveness
Customer channels required round-the-clock responsiveness that current staffing could not meet.
Manual reporting limited leadership visibility
Leadership relied on manual reporting, which limited real-time visibility and decision-making.
Unified AI agent platform
Integrated with the developer’s core business systems rather than sitting beside them.
Single conversational interface
Employees and customers complete tasks through natural conversation, in one place.
Automated operations
Ticketing, inquiries, document processing, compliance checks and reporting, handled automatically.
Centralized knowledge retrieval
Standard procedures, policies and operational knowledge surfaced intelligently across the organization.
Employees and customers ask in one place, and the right remit answers.
The results
Six AI roles, one interface, no closing time.
- 6
- AI ROLES DEPLOYED
- IT service desk, HR assistant, legal review, finance operations, customer support and a management copilot.
- 24/7
- SERVICE DELIVERY
- Round-the-clock availability, in place of staffing-constrained operating hours.
- 1
- SINGLE INTERFACE
- One conversational interface for employees and customers, across every business function.
- 100%
- AUTOMATED WORKFLOWS
- Compliance checks, ticketing, document processing and reporting, all off manual workflows.
The management copilot is the one the board notices. The service desk is the one that pays for it.
The stack
What was deployed
AGENTS
Multi-role AI agents
Specialized agents for IT, HR, legal, finance, customer support and management, each with its own remit.
COMPLIANCE
Document and compliance processing
AI review, validation and processing of legal documents and compliance requirements.
KNOWLEDGE
Knowledge management and retrieval
Intelligent search that surfaces procedures, policies and operational knowledge out of scattered sources.
ملاحظة حول القدرات
تعكس القدرات والاعتمادات ومراجع النشر الموضحة عبر هذا الموقع العمل الجماعي لفريق الهندسة الأساسي في Amanah. وقد نُفِّذت بعض المشاريع تحت كيانات سابقة أو تابعة. عمليات النشر السيادية سرّية بحكم التكليف، لذا لا يُذكر أسماء العملاء الأفراد. والمراجع الأساسية قابلة للتحقق بموجب اتفاقية عدم إفصاح.
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