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Case study · Cloud Services

PaaS for acloud service provider.

A large multinational cloud and technology services provider, part of a major global infrastructure and services group. It delivers managed cloud and digital platform services to internal group entities and to external public sector and enterprise customers across multiple regions, supporting both modern DevOps-driven cloud-native applications and legacy enterprise systems. Its portfolio demands strong security, multi-tenant isolation, IAM and multi-ID capability, alongside provider-grade reliability and professional support. In 2023 it generated over EUR 3.6 billion in revenue, employed approximately 16,000 professionals and ran active operations across more than 30 countries.

Constraints and answers

Three constraints on a provider-grade platform

A provider-grade platform, standardized across every stack.

The constraints3
01

Legacy data center architecture limiting modernization

Traditional data center designs constrained the ability to modernize systems and limited the adoption of cloud-native operational models.

02

No containerized operations standards or governance

The existing platform lacked containerized operations and maintenance standards, high reliability mechanisms and clear governance guidance.

03

High operations complexity

Without cloud-native monitoring and tracing, operational complexity remained high and difficult to manage efficiently.

The answers4
01

Unified cloud-native PaaS

A unified cloud-native PaaS was integrated into the existing cloud service platform to standardize service delivery across environments.

02

Container orchestration service foundation

Standardized container orchestration services enabled consistent support for both internal group workloads and public customer platforms.

03

Open and interoperable architecture

An open architecture, built on open source, ensured interoperability, flexibility and freedom from vendor lock-in across diverse technology stacks.

04

Secure and efficient operations

Provider-grade security, multi-tenant isolation, IAM and automation improved operational efficiency and platform reliability at scale.

Open by construction, so a provider that serves everyone stays tied to no one.

The results

80% more efficient operations, on a 99.9% availability SLA.

80%
OPERATIONAL EFFICIENCY IMPROVEMENT
Operational efficiency improved by 80% through simplified operations and automation.
99.9%
SERVICE AVAILABILITY SLA
Service availability achieved a 99.9% SLA, meeting enterprise reliability requirements.
OPERATIONS ENABLEMENT
Platform usability enabled efficient management by a lean operations team.
FEATURE DELIVERY
Faster feature delivery improved responsiveness to customer and market needs.

Two layers, one operating model, and a platform a lean team can actually run.

The stack

What was deployed

The cloud-native PaaS foundation integrated into the existing cloud service platform, enabling container orchestration, GitOps and DevOps workflows and support for both modern cloud-native applications and legacy systems. It carries heterogeneous workloads on an open and interoperable architecture with provider-grade multi-tenant operations.

The scalable and secure infrastructure required to support container orchestration and PaaS offerings, enabling multi-tenant isolation, strong security controls and efficient operation of cloud services for both group-internal and public customers.

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